Shipping & Returns

Simple, transparent, and made for your peace of mind.

Shipping

🚚

Standard Shipping

5–10 business days

Express Shipping

2–4 business days (where available)

🌍

Free Shipping

On all orders over $100

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive an email notification with your tracking number once your order has shipped.

Shipping Rates

DestinationStandardExpress
United States$6.99 (Free over $100)$14.99
Canada$9.99 (Free over $100)$19.99
Europe$12.99 (Free over $100)$24.99
Rest of World$15.99 (Free over $100)From $29.99

International Orders & Customs

For international orders, customs duties and taxes may apply depending on your country. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Use this to follow your package in real time. If you have any issues with tracking, contact us at contact@thevyim.com.

Returns & Exchanges

📦

30-Day Returns

Returns accepted within 30 days

🔄

Exchanges

Size exchanges available (subject to stock)

💳

Refunds

Processed within 5–7 business days

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn and unwashed
  • In its original condition with all tags attached
  • Returned within 30 days of delivery

Please note: Sale items are final sale and cannot be returned or exchanged.

How to Return

  1. Email us at contact@thevyim.com with your order number and reason for return.
  2. We will respond within 24–48 hours with return instructions.
  3. Pack the item securely in its original packaging if possible.
  4. Ship the item back using the provided instructions.
  5. Once received and inspected, your refund will be processed within 5–7 business days.

Exchanges

If you need a different size, contact us within 30 days of receiving your order. We will check availability and guide you through the exchange process. Please note that exchange shipping fees may apply.

Questions about your order?

We are here for you — always.

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Every purchase contributes to a better future.